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Keeping personal health information private is important to us

McCormick Home provides a broad variety of healthcare services. To meet the needs and serve our residents and clients well, McCormick Home needs to collect, use and disclose personal health information.

You have the right to know how we collect, use and disclose personal health information. You have a right to expect that, to the best of our ability, personal health information held by McCormick Home remains accurate, confidential and secure.

McCormick Home is committed to maintaining the confidentiality and security of personal health information and we have implemented new practices to further safeguard information we collect. These new practices are aligned with the Ontario Ministry of Long-Term Care Personal Health Information Protection Act (PHIPA) and with the Canadian Standards Model Code for the Protection of Personal Information (CSA Code).

McCormick Home collects, uses, discloses and stores personal health information. This information is collected to help provide health care or payments for health care. This includes:

  • Contact information and the contact information of next of kin or an individual who is authorized to act on behalf of the resident or client
  • Information about health, health care history and the health care that the resident/client has been given
  • Information about payment for health care including the resident’s or client’s Ontario Health Card number

We use this information and share it only with those who need to know that information. For instance, we use it to:

  • Make decisions about the types of services required
  • Provide direct patient care
  • Communicate with other service providers
  • Monitor provision of services and evaluate responses to services provided
  • Administer services, strategic planning, quality control, research, teaching, risk management, allocate resources within the organization, and verify eligibility for services
  • Verify eligibility for payment by the Ministry of Health and Long-Term Care
  • Meet legal and regulatory requirements

NOTE: If you do not object we will:

  • Use your name and address as part of our fund-raising activities
  • Disclose your name and location to a person representing your religious organization if you provide us with information about your religious affiliation
  • Respond to inquiries from family and friends confirming your presence in the facility, your room number and provide information on your general health status

These are your rights:

  • You may see or have access to, or receive a copy of your personal health information
  • You may ask us to correct your patient record
  • Your personal health information is private. Unless sharing it with others is permitted or required by law, we cannot and will not give out any of your personal health information without your consent
  • You may ask questions or make a complaint to the McCormick Home’s Privacy Officer about our information management practices

If you would like to know more about how your personal health information is collected, used, stored, and disclosed contact the Privacy Officer of McCormick Home at 519-432-2648.

If, after contacting us, you feel that your concerns have not been addressed to your satisfaction, you have the right to file a complaint with the Information and Privacy Commissioner/Ontario. The Commissioner can be reached at:

2 Bloor Street East, Suite 1400
Toronto, Ontario M4W 1A8
1-416-325-9195 (fax)