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Dementia Services Bulletins

On-Site Day Program – Helpful Information

McCormick Care Group

McCormick Day Program has fully reopened to on-site client programs and caregiver services, including our caregiver support groups. Education series and webinars continue to be available through Zoom only.

The day program is open 7 days per week, except for statutory holidays. Our office hours are Monday through Friday from 8:30 a.m. to 4:30 p.m. We can be reached by phoning: 519-439-9336.

If you would like to submit any feedback or concerns, please contact our director, Karen Johnson.

Client Schedules

Clients are contacted by social work staff to offer a day program spot.
At this time, clients are scheduled to attend only once weekly.
Arrival time: 9:30 a.m.*
*clients can arrive later than 9:30 if necessary, but no earlier.
Pick-up time: 3:00 p.m.*
*clients can be picked up earlier than 3:00, but no later.

What Happens if Symptoms Develop

If a client develops symptoms of illness during their on-site visit, the emergency contact/primary caregiver will be contacted to pick up the client.

The client will be immediately isolated from other clients until their ride arrives and continued cleaning of the area will be performed.

Caregivers will be instructed to go home, self-isolate and contact their primary health care provider or public health unit to discuss symptoms and need for testing.

If a symptomatic client’s test results are negative for COVID-19, the client will be denied access to the day program for five days after the symptoms have resolved.

Positive Test Results

Clients who have tested positive for COVID-19 will be excluded from the day program for 10 days from symptom onset.

Typical Day

Once inside the program area, clients are escorted to an assigned programming room for the day. We have three separate programming rooms which allows for client cohorting.  Additionally, with staff supervision, clients can enjoy our secured garden space. Physical distancing rules apply when indoors.

Clients engage in person-centred recreational programs until lunch. Programming varies but may include art, crafts, music, word puzzles, trivia, exercises, physical games, table games, Montessori activities, helping tasks and access to digital programming.

Recreational programming continues in the afternoon until the program ends at 3:00 p.m.

Snacks and Meals

Upon arrival clients are offered cookies and coffee or tea.

Lunch is served at noon by our nursing team. Modified textures (regular, minced, soft, puree) and fluids (regular, thickened) are available.

Personal Care

Our nursing team  is available at all times to provide any level of personal care assistance required (from supervision in the washroom to full mechanical lift for transfers and product changes).

Our nursing staff pride in ensuring clients receive additional grooming attention while on-site. This may include having their finger nails cleaned, trimmed and polished (if interested), their hair brushed and potentially styled, and men’s faces cleanly shaved. Personal care products, including nail trimmers are labelled to avoid cross-contamination.

Baths and showers can be booked for an additional fee.

At this time additional services like foot care and the hair salon are not available.


All client medication and supplements must be stored with our nursing staff during their stay. These medications, including over-the-counter medications, must be prescribed by a physician/nurse practitioner, and must be in their original labelled bottles or a blister pack. Our staff cannot administer medications that are not in the accepted packaging.

This rule applies for both respite and on-site day program attendance.

Any clients requiring the use of oxygen therapy must also provide physician orders, or the oxygen supplier instructions, for its use.


Day Program fees are $13 per day to attend the day program on-site. This includes snacks and lunch.

For clients interested in accessing our spa (bath or shower), additional fees apply.

Please contact our administrative assistant (519-439-9336) for any billing concerns.


Caregivers can drive their person to and from the day program or use the BGC (Boys and Girls Club) transit service. To request the use of bus transit, please arrange with our administrative assistant.

Reporting an Absence

To report all absences at any time, please all our main telephone line 519-439-9336. Please leave a detailed message if our staff are unable to answer your call.

Day Program fees are still charged in the event of an absence.

If you would like to discuss discharging from the day program, please speak with your social worker.